Google stated the team is going offline for the vacations and that you should utilize the aid online forums and self assistance throughout that 18-day period.Google published this notice at the top of the AdSense Help Forums stating: Welcome to AdSense Help. We ask forgiveness for any trouble this might cause and value your persistence during this time.Yes, that is an 18 day period where you will be not able to get direct support from a Google for AdSense publisher associated issues.I presume this is not a substantial offer and that usually it is difficult to get assistance from the AdSense team directly but I desired to make sure you all understand that the AdSense assistance team is offline beginning this Friday, December 17th, through Tuesday, January 4th. Forum discussion at AdSense Help Forums.